Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Friday, May 3, 2013

Spring Forward in Your Career



With the arrival of spring and new growth all around us, it seems a good time to reflect on ways we can grow and spring forward in the workplace. Here are some quick tips to help you climb the corporate ladder:

  • Clearly define your career ambitions.
  • Ask yourself if you are ready and willing to accept the responsibilities that go with the position you hope to attain.
  • Learn all you can about what it takes to advance in your company.
  • Emulate the people in the position you would like to attain.
  • Find a mentor in the type of position you desire.
  • Develop a plan of action that will lead you to the position you desire.
  • Know the criteria your supervisor uses to evaluate your performance.
  • Master the tasks you are given and look for ways to do them more efficiently.
  • Follow through on all tasks and keep your word.
  • Keep a record of your accomplishments.
  • Learn something new each week.
  • Practice excellent time management, organization, and customer relations skills.
  • Dress and act like a professional.

Monday, March 26, 2012

Be the Best Professional You Can Be

When dealing with customers, coworkers, and supervisors, keep these points in mind:

· First impressions are lasting. Both satisfied and dissatisfied people will spread the word about you.
· Make people feel good by giving them your complete attention when dealing with them.
· Form professional relationships. Learn your coworkers’ work habits and your customers’ needs and wants.
· Be trustworthy. People like dealing with those they trust.
· Keep your promises—always. Don’t make promises you PLAN to keep—only those you WILL keep.
· Become an expert in your field.
· Act on problems and deal with complaints immediately.
· Remember the competition. If you do cannot help the customer, some other company will. If you cannot do the job, someone else will.
· Customers, coworkers, and supervisors contribute to your success.
· Do something extraordinary to make your customers, coworkers, and supervisors believe in you.