Be the Best Professional You Can Be

When dealing with customers, coworkers, and supervisors, keep these points in mind:

· First impressions are lasting. Both satisfied and dissatisfied people will spread the word about you.
· Make people feel good by giving them your complete attention when dealing with them.
· Form professional relationships. Learn your coworkers’ work habits and your customers’ needs and wants.
· Be trustworthy. People like dealing with those they trust.
· Keep your promises—always. Don’t make promises you PLAN to keep—only those you WILL keep.
· Become an expert in your field.
· Act on problems and deal with complaints immediately.
· Remember the competition. If you do cannot help the customer, some other company will. If you cannot do the job, someone else will.
· Customers, coworkers, and supervisors contribute to your success.
· Do something extraordinary to make your customers, coworkers, and supervisors believe in you.