Provide Great Customer Service - Keep Your Job

I spoke at a Chamber of Commerce luncheon yesterday on indispensable customer service. Here are a few tips that just might help you keep enough customers to be able to keep your job. After all, if it were not for customers, there would be no jobs and no paycheck.

• Make the customer feel good. No one complains about being treated too well.
• Learn as much as you can about your customers. Identify their needs and wants and then try to come up with ideas to help them.
• Provide the best possible products and services.
• Obtain customer feedback - listen.
• Act on problems and deal with complaints immediately.
• Do something to make your customers feel extra special.
• Keep your promises - always.

Keep those customers coming back by being indispensable to them and to your company.