Provide Excellent Customer Service to Add Value

Whatever happened to customer service with a smile? It seems to me it is difficult to find it some days. Adding value to your boss and company might be as simple as providing the best customer service. Customers mean business. Repeat customers mean business is going well. Put forth your best customer service efforts if you want to succeed in the business world.

• Focus on the customers' needs and concerns.
• Watch for nonverbal clues customers provide.
• Develop a personal connection with customers.
• Be knowledgeable about your products and services so you can provide accurate information.
• Anticipate problems and concerns.

By treating customers with care and personal attention, you will go a long way toward making yourself valuable to your employer.